Refund policy
At ART MONKEY, we work with independent artists, designers, and skilled craftspeople to bring you unique pieces across various categories, from original artworks to custom furniture and décor.
Because of the handcrafted and often custom nature of our items, each product category follows its own return and refund guidelines.
We kindly ask you to review the return policy that applies to the specific item(s) in your order by checking the relevant section below. If you have any questions or concerns, please don’t hesitate to contact us at info@artmonkey.me
We are always here to help!
Visual Arts (Paintings & Sculptures)
We take great pride in curating original visual artworks from emerging and established artists. Each piece is carefully inspected prior to shipment to ensure it reaches you in perfect condition
Return Window:
You may request a return within 7 days of delivery, provided the artwork is in its original condition and packaging.
Return Eligibility:
- Only ready-to-ship artworks are eligible for return.
- The artwork must be undamaged and returned in its original packaging.
- Return shipping costs are the customer’s responsibility unless the item was received damaged or incorrect.
Damaged or Incorrect Items:
In the rare event of damage during transit, please email us within 48 hours of delivery with clear photos of the damage and the packaging. We’ll work with you on a replacement or full refund.
Non-Returnable Items:
Commissioned or custom-made artworks created on request are non-refundable and non-returnable.
Designer Furniture
Each designer furniture piece at Art Monkey is made to order, crafted with care and precision to meet the highest standards. Due to the custom nature of these items, returns and refunds are only accepted in the case of:
- Items received damaged or defective.
- Incorrect product delivered.
If you encounter any issues, please contact us at info@artmonkey.me within 48 hours of delivery with clear photos and a description of the issue. We will assess the case and offer a replacement, repair, or refund as appropriate.
Cancellation Window:
You may cancel your order within 24 hours of purchase for a full refund.
After this period, production begins and cancellations may not be possible.
Please note:
- Slight variations in color, texture, or grain are normal and part of the handmade process.
- Because each item is made specifically for your order, we cannot accept returns or exchanges for change of mind.
We recommend reviewing product dimensions and specifications carefully before purchase. If you need assistance, our team is happy to help.
Decorative Mirrors
At Art Monkey, our decorative mirrors are curated and custom-framed with the utmost care. We take every measure to ensure they arrive safely and as described.
Returns & Refunds
Returns are only accepted if:
- The mirror arrives damaged, broken, or with manufacturing defects.
- The wrong item is delivered.
If your mirror arrives in poor condition, please contact us at info@artmonkey.me within 48 hours of delivery, with clear photos and a description of the issue. We will review and offer a replacement, repair, or refund depending on the situation.
Order Cancellations
Orders can be canceled within 24 hours of purchase. After this window, framing and packing processes begin, and cancellations may no longer be possible.
Please Note:
- Due to the fragile and custom nature of mirrors, we do not accept returns for change of mind.
- Slight variations in framing, tone, or finishing are not considered defects.
Home Décor & Accessories
We want you to love your purchase from Art Monkey. For home décor and accessory items, we offer a flexible return policy with a few important guidelines.
Returns & Refunds
Returns are accepted within 7 days of delivery, provided the item is:
- Unused and in original condition
- In its original packaging
To initiate a return, email us at info@artmonkey.me with your order number, photos of the item, and the reason for return. Once approved, we will provide instructions for return shipping.
Refunds will be processed once the item is received and inspected. Please note, return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
Exchanges may be offered depending on stock availability.
Order Cancellations
Orders may be canceled within 24 hours of purchase. After this time, orders are processed and may not be eligible for cancellation.
Please Note:
- Customized or made-to-order items are non-returnable.
- Slight natural variations in color, texture, or shape are not considered defects.
Handmade Rugs
At Art Monkey, each handmade rug is a unique piece crafted with care. To ensure your satisfaction, we offer the following policy:
Returns & Refunds
You may return a rug within 7 days of delivery if:
- It is unused and in original condition
- It is returned in original or equivalent packaging
To request a return, email info@artmonkey.me with your order number, photos of the rug, and reason for return. Once approved, you will receive return instructions.
Refunds are issued after we receive and inspect the item. Shipping costs are the customer’s responsibility unless the rug was defective or incorrect.
Exchanges
We offer exchanges depending on availability. Please contact us to discuss your options.
Order Cancellations
Cancellations are accepted within 24 hours of purchase. After that, the rug may already be in production or in transit.
Important Notes:
- Many rugs are made to order. These pieces are non-returnable and non-refundable once production begins.
- Natural irregularities in handmade rugs are part of their charm and not considered defects.